Training & Services
All too often, network performance degrades when changes are made to the original installation. Tollgrade offers comprehensive service and training programs to help our customers their investments, speed repairs and ensure that they have the right expertise.

With decades of collective experience in building and managing large communications networks, Tollgrade professionals not only are experts in hardware and software, but are also effective in transferring this “know-how” through classroom and on-the-job collaboration.

The following descriptions provide brief overviews of Tollgrade’s training and service offerings. For more information, please contact your Tollgrade Sales Representative.

Training
(Refer to the training catalog to the right for detailed information.)

LoopCare Training for CLEC Unbundled Loop Testing

This course is intended to provide testing personnel with knowledge and tools for evaluating LoopCare test results and helping to determine the proper action to resolve customer troubles.

The course provides participants with a sound, overall understanding of the POTS telephone loop, LoopCare tests, LoopCare results on analog loops and LoopCare test results on DLC systems.

Training focuses on equipping students with the ability to determine an appropriate dispatch decision based on company-specific dispatch systems and processes.

POTS Testabilty Improvement Services (PTAP)

This service is intended to help companies identify and resolve problems in central office and remote terminal locations that are preventing test access to direct copper- and Digital Loop Carrier (DLC)-fed loops, causing low levels of testability. As a direct result of working on the team, personnel are better prepared to resolve ongoing testability issues. 

Tollgrade will review customer-supplied DLC test results and switch translation tables for each office to determine the best approach to resolving specific testability problems. We will also lead the customer’s team of technicians and guide the repair of problems.

LoopCare(TM) Batch Automation for DSL Pre-qualification Service

This service provides companies with a means of automating certain processes for
pre-qualifying customer lines for DSL services. As a result, the amount of human intervention is reduced with the potential to pre-qualify a larger number of customer lines. 

Tollgrade’s Batch Automation for DSL Pre-qualification Service bundles a set of software tools with training by a Tollgrade engineer to help companies plan and implement certain automated process flows for initial bulk pre-qualification of customer lines. Tollgrade will review with the company’s assigned project manager their requirements for INPUT-PROCESS-OUTPUT flow and assist with setting up the software tools according to those requirements.

LoopCare IVR Installation & Support Service

This service provides companies a means to expedite the installation of the LoopCare IVR feature.

IVR installation service provides a turnkey approach to setting up IVR, including a single point of contact, verification of acceptability, staging, testing, software installation assistance, IVR overview support to customer project manager and technical support. 

Depot Repair Service for Out-of-warranty DigiTest® Hardware

Tollgrade’s Depot Repair Service provides companies with a means to repair DigiTest hardware no longer covered under Tollgrade warranty terms, thus retaining their investment in the test systems. This program assumes a company’s stocking of sufficient spares to replace defective units, and return of the failed Field Replaceable Unit (FRU) to Tollgrade’s depot repair center for trouble isolation and repair. 

Software Maintenance Contracts

Tollgrade’s software maintenance services help customers maintain their software after the initial warranty has expired to get the most out of day-to-day operations. Optional service levels are available to meet the different needs of specific customers.

Upon expiration of warranty, a software maintenance agreement may be purchased to obtain software/documentation updates and toll-free telephone support for operation and installation.