Access and In-home Network Troubleshooting and Dispatch Solution

Tollgrade’s Stratum IPTV SA (IPTV Service Assurance) platform is an access and in-home network service assurance testing solution for IPTV, which supports Tier 1 customer service call centers and field repair operations in the support of IPTV customers.  IPTV SA is a software probe that monitors the incoming signal at the STB and provides quality of experience and transaction (e.g. channel zapping) measurements, as well as STB configuration and status. STB data is analyzed per CPE, per channel, and by neighborhood or region to help diagnose and segment service failures and view the quality of the IPTV service delivered from the customers’ perspective.