Subscriber-Focused Mobile and VoIP Service Assurance
Increased competition and customer churn are driving operators to be more customer-centric and innovative with their services. The goal is to ensure high service quality for both legacy voice and new data services by creating an end-to-end view of the network and services. This enables operators to gain a true subscriber’s-eye perspective on how service quality is perceived.
With its unique probe-based technology, Tollgrade seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligence to operators. These solutions enable operators to overcome the challenges associated with deploying services in converged, next-generation telecom architectures and obtain the subscriber view they need to deliver high-quality services.
Tollgrade protocol solutions are playing a key role in helping wireless and wireline operators transition to converged networks with multimedia services. From portable troubleshooting analyzers to distributed, end-to-end monitoring platforms, our solutions are designed for flexibility and scalability.
Because no two applications are the same, Tollgrade’s team of OSS and Operations consultants enable each solution to be fully optimized and integrated into the organizations’ operational and business processes.
There are four main elements to this subscriber-focused solution:
• System Probes – Real-time data capture and CDR/xDR generation...also serves as standalone protocol analyzers
• Centralized TraffiCare Server – Mass data collection, correlation, KPI/KQI generation and long-term storage for historic analysis and reporting
• X-Ray™ Application Modules – Oracle-powered deep analysis for correlation of network, service, subscriber and device inputs
• Professional Services - Integration with existing OSS/BSS (and other) applications, as well as business processes optimization
Protocol Analysis and Monitoring for Mobile and NGN Networks
Mobile Data Services Analysis Recent advances in wireless access and application technologies, combined with increased customer expectations from Mobile Service Providers (MSPs) have rapidly fueled the demand for mobile data services. While mobile data services may be an attractive goal for the MSP, implementing and managing them is fraught with complexity and challenge. The core of the challenge lies in preserving the revenue and quality of 'bread-and-butter' legacy services, while at the same time introducing these new content-rich mobile data services…all while transitioning to an all-over-IP network.
Traffic Analysis & Monitoring for Next-Generation Networks The introduction of Voice-over-IP (VoIP) into legacy telecommunication architectures based on the Public Switched Telephone Network (PSTN) is creating a wide range of problems that both Service Operators and Carriers must address. The TCP/IP protocol, and packet-switched networks in general, have been historically designed to carry packet-based data very accurately, but with very little attention given to packet delay. Unfortunately, voice and real-time multimedia traffic is highly delay-sensitive, and as many operators are learning, it is very difficult to maintain ‘legacy voice’ QoS with VoIP.
Traffic Analysis & Monitoring for Wireless Core Networks Mobile Network Operators are continuously competing to increase their subscriber base, as well as their average revenue per user (ARPU). The constant introduction of new, high-value services plays a very important role in both of these areas. One of the key areas of differentiation between operators is how the services are offered to their respective subscribers. For instance, subscribers must be able to access the network whether in their operator's region or when roaming. They must also be able to place calls and access the value-added services when moving from cell to cell (even when the cells use different technologies such as 2G/3G).
Traffic Analysis & Monitoring for UMTS networks Over the past half-decade, the rapid expansion of broadband services based on 3G architectures has caused an incredible surge in the complexity of wireless networks. A key part of this complexity lies in the fact that operators must support legacy voice services while at the same time provide bandwidth-intensive data services in a mixed 2G/3G environment. This new breed of data service requires a far more robust and flexible network than simple circuit switching technology permits.
